Rudolph Bros. & Co. is committed to satisfying 100% of our customer’s requirements by adopting and fully supporting a formal Quality Process of Continuous Improvement. This process enables us. to continually review, evaluate and modify our operations so that our abilities may be verified and improved. We achieve this by:
Ensuring that customer needs, expectations and requirements are determined and communicated throughout the organization.
Offering quality products that meet or exceed our customer’s specifications and pursuing long term partnering relationships with our suppliers.
Supplying products to our customers at the right time at the right place with predictable service delivered at a competitive price.
Offering hassle-free, cheerful and dedicated service with rapid resolution of problems by an empowered workforce.
Ensuring our Quality Procedures reflect what we actually do and that all associates, through ongoing training and education, understand the requirements of their jobs and the systems that support them.
Maintaining an emphasis on Teamwork and Key Measures for performance verification and improvement.
We encourage all employees to participate in our quality improvement process. We have developed a corporate culture that views quality as an ongoing process. We provide our employees with the necessary training, tools, and support that will enable them to be effective participants in a continuous quality improvement process. We have always recognized the importance of developing and promoting partnerships with suppliers who share our commitment to total quality distribution.
We recognize and understand that building quality and customer focus into every process and employee mindset will help us achieve our Quality Policy and meet our quality objectives of On Time Shipments, Reduction of Errors and Customer Satisfaction.
Team up with Rudolph Bros. & Co for product selection and application assistance. We closely cooperate with our customers and coordinate with our manufacturers to provide efficient and economical solutions for you. Trust us; we've been doing it for over 40 years.
Rudolph Bros. & Co. is committed to exceeding our customers' expectations by providing quality products and services at competitive prices. The philosophy of the company is to develop close, mutually supportive business relationships to help our customers discover new, more efficient methods to solve their technical problems with product design, development and manufacturing using the following methods:
Factory Trained and Experienced Salesmen.
Lowering Total Procurement Costs
Commitment to Quality
Accurate and Frequent Communications
Competitive Pricing
Accurate Counts
Attention To Proper Packaging Requirements
Complete Shipments With Proper Documentation
On-Time Shipments
A Dedication to Continuous Improvement
Based on availability, Rudolph Bros. ships same day for orders placed by 3:00pm. Orders received after 3:00pm, ship on the next business day. Our shipping department can recommend carriers offering the most economical rates to your destination. Prices are quoted FOB Canal Winchester, Ohio.
Terms
Payment terms are Net within 30 Days from date of shipment. Visa, MasterCard and American Express are accepted.
